RETURNS AND MISSING ITEMS

 

Elysian Valentina offers a high standard of quality control and endeavors to ensure that any product released from the warehouse meets this standard. We will gladly exchange any purchase found to be faulty or damaged upon receipt.

• Notification of damaged or missing goods must be received by phone or e-mail within 3 days of receipt.

• Products not received back to our warehouse within 7 days of receipt will not be accepted.

• Products not in original condition are not acceptable for credit or exchange.

• Products must be returned to Elysian Valentina.

• No cash refunds.

 

WARRANTY

The Company warrants that it will repair or make good any defects in the goods if written notice of the claim is received by the Company within seven (7) days from the date the goods were delivered. No claim shall be accepted under such warranty if any attempt to repair the defective goods is made by any person not authorized by the Company, or if the defective goods have been modified or incorrectly stored, maintained or used. If the Company elects to repair or replace any defective goods, such work shall be undertaken at such place as the Company may reasonably specify and the Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified.

 

LIABILITY

The Company shall not be liable for any loss of any kind whatsoever suffered by the Buyer as a result of any breach of any of the Company’s obligations under the contract, including any cancellation of the contract or any negligence on the part of the Company, its servants, agents or contractors, nor shall the Company be liable for any loss, damage or injury caused to the Buyer’s servants, agents, contractors, buyers, visitors, tenants, trespassers or other persons. The Buyer shall indemnify the Company against any claim by any such person.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods Manuals or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

 

  • Gift cards

  • Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

 

  • Any item not in its original condition,  is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 7 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@elysianvalentina.com 

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@elysianvalentina.com  and send your item to: 33b Cedar Terrace Stanmore Bay New Zealand 0932.